Mehraaz (“we,” “us,” or “our”) operates the website mehraaz.pk (the “Site”). This Privacy Policy explains how we collect, use, and protect your personal information when you visit our Site or make a purchase.

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you provide to us:

• Name, phone number, and email address
• Shipping and billing address
• Payment details (processed securely via our payment partners — we do not store full card details)
• Order history and preferences
• Any messages you send us via contact forms, WhatsApp, or email

Information collected automatically:

• IP address, browser type, and device information
• Pages visited, time spent on the Site, and referring website
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use your information to:

• Process and deliver your orders
• Communicate with you about your order status
• Respond to customer service inquiries
• Send promotional offers or newsletters (only if you’ve opted in)
• Improve our website, products, and services
• Prevent fraud and ensure secure transactions
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your data with:

• Courier/delivery partners, to fulfill and deliver your order
• Payment processors, to complete transactions securely
• Service providers who help us operate the Site (e.g., hosting, analytics)
• Legal authorities, if required by law or to protect our rights

4. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies

Our Site uses cookies to improve your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies through your browser settings, though this may affect some features of the Site.

6. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your data (subject to legal/order-record requirements)
• Opt out of marketing communications at any time

To exercise these rights, contact us at [support email].

7. Third-Party Links

Our Site may contain links to third-party websites (e.g., social media). We are not responsible for the privacy practices of these external sites.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at: contact@mehraaz.pk