At Mehraaz, we want your favourite fragrances to reach you quickly and safely.
Where We Ship We currently deliver anywhere within Pakistan.
Order Processing Time Orders are processed and dispatched within [1–2 business days] of confirmation. Orders placed on weekends or public holidays are processed on the next working day.
Delivery Time
- Major cities (Karachi, Lahore, Islamabad, etc.): [2–3 business days]
- Other cities/remote areas: [3–5 business days]
Delivery times are estimates and may vary due to courier delays, weather, or public holidays.
Shipping Charges
- Flat-rate shipping: [Rs. X] per order
- Free shipping on orders above [Rs. X]
Order Tracking Once your order is dispatched, you’ll receive a tracking number via [SMS/WhatsApp/Email] so you can follow your package until it arrives.
Payment Options We accept [Cash on Delivery (COD) and online payment via debit/credit card / bank transfer].
Delivery Attempts Our courier partner will attempt delivery [2–3 times]. If delivery is unsuccessful, the order may be returned to us, and you may need to place a fresh order or arrange re-delivery.
Returns & Exchange Policy
We want you to love your fragrance. If something isn’t right, here’s how we can help.
Return/Exchange Window You may request a return or exchange within 7 days of receiving your order.
Conditions for Return/Exchange
- The perfume must be unused, unopened, and with the original seal/shrink-wrap intact.
- The product must be returned in its original packaging, including box, bottle, and any accessories.
- Due to hygiene and safety standards, we cannot accept returns on perfumes that have been opened, used, or where the seal has been broken — unless the product is defective, damaged, or incorrect.
Eligible Cases
- You received the wrong product
- The product arrived damaged or leaking
- The product is defective (e.g., faulty spray pump)
Not Eligible
- Change of mind after the seal has been broken
- Products damaged due to misuse after delivery
- Requests made after 7 days of delivery
How to Request a Return/Exchange
- Contact us at [support email/phone/WhatsApp] within 7 days of delivery, with your order number and photos/video of the product (and packaging, if damaged).
- Our team will review your request and confirm eligibility within [1–2 business days].
- Once approved, we’ll arrange pickup or ask you to ship the item back to us.
- After inspection, we’ll process your exchange or refund.
Refunds
- Approved refunds are processed within [7–10 business days] to your original payment method, or as store credit for COD orders.
- Original shipping charges are non-refundable unless the return is due to our error (wrong/damaged/defective item).
