Welcome to Mehraaz (mehraaz.pk). These Terms & Conditions (“Terms”) govern your use of our website and any purchases made through it. By accessing or using our Site, you agree to be bound by these Terms.

1. General

• Mehraaz reserves the right to update or modify these Terms at any time without prior notice. Continued use of the Site after changes constitutes acceptance of the revised Terms.
• You must be at least 18 years old, or have parental/guardian consent, to place an order on our Site.

2. Products

• We sell perfumes and fragrance-related products. We make every effort to display product images, descriptions, and prices accurately; however, slight variations in color/packaging may occur due to screen display or manufacturer updates.
• All products are subject to availability. We reserve the right to limit quantities or discontinue any product without notice.

3. Pricing & Payment

• All prices listed on the Site are in Pakistani Rupees (PKR) and are inclusive/exclusive of applicable taxes as noted at checkout.
• We reserve the right to change prices at any time without prior notice.
• We accept [Cash on Delivery (COD) and online payments via debit/credit card or bank transfer]. Payment must be received/confirmed before an order is processed (except COD).

4. Order Acceptance & Cancellation

• Placing an order does not guarantee acceptance. We reserve the right to refuse or cancel any order due to product unavailability, pricing errors, suspected fraud, or other reasons.
• You may cancel an order before it is dispatched by contacting us at [support email/phone]. Once dispatched, cancellation is not possible; you may instead request a return per our Shipping & Returns Policy.

5. Shipping & Delivery

• Shipping is currently available within Pakistan only.
• Delivery timelines and charges are outlined in our Shipping & Returns Policy.
• Mehraaz is not liable for delays caused by courier partners, weather, or circumstances beyond our control.

6. Returns & Exchanges

• Returns and exchanges are governed by our Shipping & Returns Policy, which allows requests within 7 days of delivery, subject to the conditions stated there.

7. Intellectual Property

• All content on this Site — including logos, text, images, and design — is the property of Mehraaz and protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written permission.

8. Prohibited Use

You agree not to:

• Use the Site for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Submit false or misleading information when placing an order
• Use the Site in a way that could damage, disable, or impair its functionality

9. Limitation of Liability

To the fullest extent permitted by law, Mehraaz shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased, including but not limited to allergic reactions — customers are encouraged to review ingredient information and perform a patch test before use.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Pakistan.

11. Contact Us

For questions regarding these Terms & Conditions, contact us at: contact@mehraaz.pk